Refund policy

Returns and Refunds Policy

We comply with the New Zealand Consumer Guarantees Act.

If a product is faulty, damaged or not as described, you are entitled to a remedy, which may include a repair, replacement or refund.

We do not offer refunds for change of mind or where a product is unsuitable for individual preference.

If you receive a damaged or faulty product, please contact us as soon as possible.

We may request photos or require the item to be returned for assessment.

Where a product is confirmed to be faulty, we will cover reasonable return shipping costs in accordance with the Consumer Guarantees Act.

To request a return or report an issue, please contact us at:

Please include your order number and details of the issue.

Once your return is received and assessed, we will notify you of the outcome.

If a refund is approved, it will be processed to your original method of payment within 5–10 business days.

For any questions regarding returns or refunds, please contact us at:

Country/region